Our consulting philosophy can be summed up in just one line:
INSIGHT X COLLABORATIVE RELATIONSHIP = CLIENT VALUE.
While value is always in the eyes of the beholder and gets created as we help our clients achieve business objectives, we particularly focus on the insights that will help deal with the overriding concerns.
- We add significant new perspectives to the problem or the issue at hand.
- We help identify the most critical and relevant issue and help focus the attention on them.
- We provide specific ideas and solutions and implementation support.
- Sometimes through insightful questioning, listening and discussions, we enable clients to arrive at their own solution.
Bricks, Walls, Cathedral?
When we first discover you have a problem or challenge, before searching solutions... we want to be sure that that we are about to fix the right thing. It goes back to our obsession with the overriding concern.
Who has the time, energy, or money to fix something that isn't broken? But, how do you determine what the true problem is?
Our method is to examine your problem from both narrower and broader perspectives... Is your problem a wall? Or is this problem really about smaller, contributing factors - the bricks. Or is it actually a symptom of a larger issue - a cathedral.
To determine what may be contributing to this problem - the bricks - our approach is to ask these questions...
- What is stopping us (the client and us) from solving this?
- What else is stopping us? (repeat)
If we end up with a list of answers, our actual problem will be found in these underlying issues. Spending energy solving these issues and the original problem should be solved.
The wall is the perspective most of us start with when we begin to work on a problem.
Use the brick and cathedral questions to try to narrow or broaden the nature of your problem. If we can't, then we have your problem identified. Nice work. Now, let's fix that wall.
To determine if your problem may actually be part of larger issue - a cathedral - our approach is to ask these questions...
- Why do we (the client and us) want to solve this problem?
- Why else? (repeat)
With this question, if you end up with a list of answers, your problem is more than likely a symptom of some larger issue. Focus on the larger, big picture challenge.
Next time you're faced with a challenge, use these questions and be sure to solve the right problem.
A partial list of our consulting projects is given
here:
We would be glad to elaborate on how we used the
Brick, Wall and Cathedral metaphor in our consulting projects.